π Ministry Role: Guest Relations Servant (GRS β Resource Person)
π Supports REACH, CORE, and LEAD Events
π§ Ministry Focus:
A Guest Relations Servant (GRS) serves as a Resource Person who ensures that first-time guests and newcomers to RLCC events feel welcomed, valued, and connected. GRS team members engage guests with warmth, answer basic questions, and help them discover potential next steps toward deeper involvement in the life of the churchβwhether through groups, gatherings, or ministries.
A Guest Relations Servant (GRS) serves as a Resource Person who ensures that first-time guests and newcomers to RLCC events feel welcomed, valued, and connected. GRS team members engage guests with warmth, answer basic questions, and help them discover potential next steps toward deeper involvement in the life of the churchβwhether through groups, gatherings, or ministries.
β
Pre-Qualifications
- Friendly, approachable, and genuinely enjoys meeting new people
- Knows RLCCβs vision, basic systems (REACH, CORE, LEAD), and next step pathways
- Comfortable initiating conversations and providing helpful information
- Able to listen attentively and make others feel seen and cared for
- Willing to grow in hospitality, communication, and relational ministry
π§βπ« Coaching Support
Each GRS will be supported by a Coach who will walk with them through the training projects and live event experiences. The Coach will help with conversation practice, reflection on guest interactions, and guidance on how to recommend appropriate next steps. Coaching may be offered through pre-event briefings, real-time observation, and post-event debriefs to foster confidence, compassion, and competence.
Each GRS will be supported by a Coach who will walk with them through the training projects and live event experiences. The Coach will help with conversation practice, reflection on guest interactions, and guidance on how to recommend appropriate next steps. Coaching may be offered through pre-event briefings, real-time observation, and post-event debriefs to foster confidence, compassion, and competence.
π§ Training Projects for GRS Team Members
(To be completed with guidance from a GRS Coordinator or Coach)
(To be completed with guidance from a GRS Coordinator or Coach)
π Project 1: Know the RLCC Pathways
Goal: Understand how guests can get connected in RLCC.
Activities:
Goal: Understand how guests can get connected in RLCC.
Activities:
- Attend an orientation or review a short guide on RLCCβs mission, systems, and next steps
- Memorize or summarize the key pathways (e.g., Life Groups, Freedom Day, Sunday Worship, SHARP roles)
- Role-play explaining the churchβs next steps with a fellow GRS or mentor
- Reflect on how you personally got connected to RLCC
π Project 2: Practice Warm Welcomes
Goal: Learn how to make first-time guests feel seen, safe, and valued.
Activities:
Goal: Learn how to make first-time guests feel seen, safe, and valued.
Activities:
- Practice greeting and engaging with others at an event (real or simulated)
- Receive feedback on tone, posture, and eye contact
- Observe an experienced GRS in action and reflect on their approach
- Write or share your thoughts on what makes someone feel truly welcomed
π Project 3: Serve at a Live Event
Goal: Apply your GRS role in a real RLCC event.
Activities:
Goal: Apply your GRS role in a real RLCC event.
Activities:
- Arrive early to prepare your area or greeting station
- Personally welcome and engage at least 2β3 first-time guests
- Offer basic information about RLCC and answer simple questions
- Follow up with your coordinator to report how the interaction went
π Project 4: Help Guests Take a Next Step
Goal: Assist newcomers in discovering and taking their next step in RLCC.
Activities:
Goal: Assist newcomers in discovering and taking their next step in RLCC.
Activities:
- Ask intentional but friendly questions to learn more about the guest (interests, needs, etc.)
- Recommend an appropriate next step (e.g., join a Life Group, attend Sunday Worship, talk to a Pastor)
- If applicable, guide them to a ministry booth, QR code, or coordinator
- Share feedback during the post-event GRS debrief
π Core Responsibilities: G.R.E.E.T. with Care
π Greet with Warmth β Make first-time guests feel noticed, respected, and welcome
π¨οΈ Relate Naturally β Start light conversation and show genuine interest in each person
π Explain Simply β Share next steps without overwhelming the guest
πΆ Escort When Needed β Walk with guests to ministry booths or connection points
π¨ Track and Encourage β Pass along guest details (if needed) for gentle follow-up
π¨οΈ Relate Naturally β Start light conversation and show genuine interest in each person
π Explain Simply β Share next steps without overwhelming the guest
πΆ Escort When Needed β Walk with guests to ministry booths or connection points
π¨ Track and Encourage β Pass along guest details (if needed) for gentle follow-up
π Accountability & Support
- Serve under a GRS Coordinator or Event Leader
- Attend briefings before and after events for preparation and feedback
- Receive encouragement, training, and coaching through your assigned Coach
π Basis of Encouragement & Evaluation
- Creates a Culture of Welcome β Helps guests feel valued from the moment they arrive
- Engages in Meaningful Conversation β Connects beyond small talk to learn names and needs
- Provides Helpful Direction β Guides guests toward the right next step without pressure
- Grows in Hospitality Ministry β Reflects, adjusts, and improves through practice and feedback